Terms & Conditions

1. Payments & Refund Policy

• All payments must be made upfront through the booking system.
• No refunds will be issued once a booking is made.
• Missed sessions cannot be refunded, transferred or credited.
• In exceptional circumstances (injury/illness of more than 2 weeks), credit may be offered at the discretion of Chris Maxwell Coaching.

2. Attendance & Timekeeping

• Please arrive 10 minutes before the session start time.
• Late arrivals will join the session at the current point — sessions cannot be extended.
• Repeated lateness may result in removal from future blocks.

3. Behaviour & Conduct

• Players must follow coach instructions at all times.
• Poor behaviour, dangerous actions or disrespect may result in removal from the session with no refund.
• Parents must remain respectful to staff, players, and other families.

4. Safety & Medical

• Parents must disclose any medical conditions, injuries, allergies or learning needs before sessions begin.
• If your child becomes unwell, you must collect them immediately.
• Players must bring appropriate gloves, boots, drink, and weather-appropriate kit.

5. Insurance & Liability

• Chris Maxwell Coaching is fully insured for coaching activities.
• Participation is at the player’s own risk; parents accept responsibility for ensuring their child is fit to participate.

6. Weather Policy

• Sessions will run in most weather conditions.
• If a session is cancelled due to extreme weather or unsafe pitch conditions, a replacement session or credit will be offered.
• No refunds are provided for weather-related cancellations.

7. Photography & Media

• Photos/videos may be taken for coaching analysis or promotional purposes.
• Parents/guardian can opt out via the registration form.
• No photos/videos may be taken of other players without their parent/guardian's permission.

8. Communication

• All session updates will be sent via email or text.
• It is the parent’s responsibility to check their messages for updates.